100% Authentic

What is your return policy?

Fashion Bird If you are dissatisfied with your purchase, you may return the item in its original, unused condition (including all original packaging and tags) within 60 days for a full refund, less shipping costs.

Footwear returns will be accepted on unworn shoes with unmarked soles. We cannot accept shoes that are returned without the original shoebox. Handbag returns must have the Bluefly security tag attached. Handbags received without a Bluefly security tag will be sent back to the customer.

Note: For watches and fine jewelry, please refer to our "About Warranties and Returns" section for watches and fine jewelry below.

What is the status of my return?

Returns will be processed within 10 business days from the date we receive your package. Kindly allow 3-5 business days for the return credit to post to your account from the date your return is processed. To track the status of your return package back to our fulfillment center, keep the return tracking number from the UPS return label included with your order. Track delivery at www.ups.com

How can I track the status of my order?

When your order ships from our fulfillment center, you will receive an email confirmation with your shipment tracking number. To obtain a delivery status, enter your tracking number at www.ups.com. For orders shipping to Canada, enter your tracking number at http://worldtrack.dhlglobalmail.com. Or, track your order status by clicking here

How long will it take for me to receive my order?

Orders are usually received within 7-10 business days.

Shipping Methods (USA)

* Standard Shipping - Orders shipped via Standard Shipping are usually delivered within 5-7 business days from the order's ship date. Most Standard Orders are processed and shipped within 1-2 business days. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).
* 2nd Day Shipping - Orders shipped via 2nd Day Shipping are usually delivered within 2-3 business days from the order's ship date. 2nd Day orders placed by 12:00 p.m. EST on a business day will usually be processed and shipped the same day. Orders placed after 12:00 p.m. EST will be processed and shipped the next business day. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).
* Express 1 Day Shipping - Orders shipped Express 1 Day Shipping are usually delivered within 1 business day from the order's ship date. Overnight orders placed by 12:00 p.m. EST on a business day will usually be processed and shipped the same day. Orders placed after 12:00 p.m. EST will usually be processed and shipped the next business day. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

What is the cost of shipping?

Bluefly offers low, flat-rate $7.95 U.S. ground shipping. So, regardless of how many items you order, you will only pay $7.95 for shipping. Click here for additional information about our shipping options.